1.8.1.2 Create Customer Contact

Reference: Manage Collection Process Model - Page 2 for the business process diagram associated with this activity.

Group: Collection Event Activator

Actor/Role: CC&B

Description: CC&B creates Customer Contact This event creates a Customer Contact. If configured, the Customer Contact can initiate a letter to the Customer. Refer to 3.4.1.1 Manage Customer Contacts for details.

Process Names

•	CET Collection Event Activator

Entities to Configure

•	Collection Process Template

•	Collection Event Type

•	Customer Contact Class

•	Customer Contact Type

•	Letter Templates

Available Algorithms

•	LTEX-COL - Create collection event letter extract records.